Execute a first in class order management, physician and patient support services hub for Cell and Gene Therapy for commercial and clinical trial patients. In coordination with local country teams, Regional supply chain and selected external partners, the CGT Customer Operations Manager, ORE ensures a seamless process from product request to infusion. This is a critical role as it has direct impact to patients/customers and Novartis’ reputation.The position is responsible for enhancing the Novartis CGT customer experience by executing a customer centric approach to operations management through support programs to health care professionals (both at infusion centers and from referring institutions) and patients and caregivers, providing white glove service in context of a CGT treatment.
Customer Operations Logistics Manager - Pharma
Global pharma company
Are you looking to work in a global growth company where you can make a real difference? Then you are right with us!
Pharmaceutical industry or high tech experience
As per the industry
Minimum of 5 years of pharmaceutical industry or high tech experience in a supply chain role is required. Minimum of 3 years of experience with SAP (Advanced user). Understanding of the pharmaceutical industry and healthcare business service offerings and customer needs is required. English fluency required as well as fluency in minimum one of the following languages: German, French, Italian and Spanish is needed.
Deutsch: Von Vorteil
Französisch: Von Vorteil
Englisch: Sehr gut
Italienisch: Von Vorteil
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